Date: 04/28/2026
Date: 04/28/2026
Location:
TBD
Time: 0800-1700
Morning Class: Positive Interaction with Difficult People TIME: 0800-1200
You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools and techniques for handling difficult people: understanding where they’re coming from and giving the right response at the right time and in the right way. This class provides powerful insight and easy-to-use strategies for dealing with difficult people without losing your mind.
Afternoon Class: Improving your Emotional Intelligence: The #1 Skill for Comm Center Success TIME: 1300-1700
You may think you’d be more successful if clients weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life, explores the four pillars of emotional intelligence, and provides proven ways to improve your emotional intelligence immediately.