Date: 04/30/2026

Location:
TBD

Time: 0800-1700

Morning Class: Effective Supervision: How to Get the Most Out of Your People TIME: 0800-1200

One of the most difficult positions in an organization is supervisor. One day you’re one of the group, the next day you’re their boss, with little preparation for the new role. This class explores goal setting, delegating, praising and disciplining, the critical importance of following up, managing vs. micromanaging, critical thinking skills and problem solving, and how to most effectively interact up the chain of command.

Afternoon Class: Transforming 911 Culture: How To Think About Changing Your Comm Center TIME 1300-1700

No description available.

Date: 04/28/2026

Location:
TBD

Time: 0800-1700

Morning Class: Positive Interaction with Difficult People TIME: 0800-1200

You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools and techniques for handling difficult people: understanding where they’re coming from and giving the right response at the right time and in the right way. This class provides powerful insight and easy-to-use strategies for dealing with difficult people without losing your mind.

Afternoon Class: Improving your Emotional Intelligence: The #1 Skill for Comm Center Success TIME: 1300-1700

You may think you’d be more successful if clients weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life, explores the four pillars of emotional intelligence, and provides proven ways to improve your emotional intelligence immediately.

Date: 3/16/2025, 3/17/2026, 3/18/2026

Location:
1345 Falling Creek Rd
Bedford, VA 24523

Time: 0800-1700 (TBD if it’s 0800 or 0900)